Returns policy- e-commerce
If you are not completely satisfied with your purchase, you can return any item to us in its original condition* within 14 days of receipt. Exchanges and/or Refunds will only be granted within this timescale.
Please enclose a COPY OF THE INVOICE and a brief covering letter explaining the reason for the return and whether a refund or a replacement is preferred. If you do not include all of the necessary paperwork then the refund or replacement of your goods may be delayed or not be completed.
Send the item & necessary paperwork to:
223 Burnaby Road
Coventry Runner recommends that items be sent back to us via recorded delivery. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel for the goods lost. Coventry Runner will not accept responsibility if the parcel is lost or damaged. The item is your responsibility until it reaches us.
Postage cost's incurred to return items will only be re-funded if an incorrect item has been dispatched by Coventry Runner i.e. if we have made a mistake. We will not refund the postage if we have sent out what you have ordered.
If you believe you have been sent an incorrect item & wish to be credited for the postage, please include a receipt for the postage cost incurred. Failure to do so may result in us being unable to credit the cost.
Faulty items will be inspected & if deemed to be faulty due to a manufacturing fault, Coventry Runner will credit you for the item to the value when purchased.
*Note: Original Condition may mean the following;
Shoes: Coventry Runner will only be able to replace shoes if they are in their original condition, i.e. they have not been played in or used outside. Any stickers in the inside of the shoe should not be worn. Shoes should be tried on a carpet surface. We will require the original shoebox in its original condition if you would like a refund or a replacement.
Clothing: Coventry Runner will only be able to refund or replace clothing if the item has not been worn (this does not include trying on for size), washed or had the label removed. Clothes should also be put back into the packaging before returning them to us.
You can cancel an order and return any goods that may already have been dispatched up to 14 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.
This returns policy does not affect your statutory rights.